SUPPORT Q & A

GENERAL INFORMATION

ARE SAMPLES AVAILABLE?
Yes, for the cost of postage we’ll send you a sample printed wrapper + 1 blank wrapper in a 9×12 catalog envelope.
ORDER SAMPLES HERE
Note: There is no tracking number for sample packs.
WHAT IS THE MINIMUM ORDER QUANTITY?

Minimum order for Blank Sheet packs or Custom Printed wax wrappers is just 25 pieces. Perfect for ultra-limited editions!

Minimum order for custom pinback buttons is 100 pins – send up to 4 designs per order!

ARE BLANK PACKS AVAILABLE FOR WHOLESALE / DISTRIBUTION RATES?

Yes we have a wholesale rate sheet for packs of 25, 50 & 100 retail packs of blank wax wrappers and our own card series if you would like to distribute any of our items in your shop or online store. Just send a request by email to: waxwrappers (at) gmail.com

DO YOU SHIP WORLDWIDE?
Yes! We are based in Minnesota but we ship worldwide using USPS or Pirate Ship / Asendia by Swiss Post and occasionally UPS for large orders.
You will receive a tracking number from our shipping software when we ship your order.
To track US & Canadian orders use the USPS Website.
To track orders outside North America with your AHOY tracking number use the Pirate Ship / Asendia Website
DO YOU ACCEPT VISA, MASTERCARD OR PAYPAL?

We only accept payment through PayPal.
Almost all credit cards are accepted at PayPal.
You do not need to have a PayPal account in order to use the secure PayPal Express Checkout.

 

DIY BLANK PACKS

I BOUGHT THE BLANK WRAPPERS. HOW DO I USE THEM?

Please visit the INFO CENTRAL page where you can print or download all of the instruction sheets, templates and watch a video on how to heat seal the packs after you’ve wrapped them.

All orders & retail Blank Packs include a printed version of the Folding & Sealing Instruction Sheet.

HOW CAN I MAKE THE OUTSIDE OF MY WRAPPERS SHINY?

FOR A WAXY COATING:
Using an unlit white votive candle laid on it’s side rub it over the fully dried print surface. This may affect the settings on your sealing device so you may need to experiment.
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FOR A SHINY COATING:
You may use a clear glossy UV coating available in an aerosol spray can to give your wax wrappers a shiny coating over the ink. You must use this spray in a well ventilated area such as outside or a garage or work area with the outside door / window open and follow all safety instructions on the can. Wearing a respirator mask can help keep the aerosol particulates from entering your lungs.

  • Place your wrapper on a sheet of newspaper or other waste paper.
  • From a distance of about 12 inches, apply an even coating by moving horizontally across the wrapper.
  • Drips from the spray can will cause droplets to form on your wrapper so you must move quickly and evenly.
  • Start and stop the spray on the waste paper, away from the wrapper itself.
  • Allow wrappers to dry fully at least 24 hours before attempting to fold and wrap your cards.
HOW DO I SEAL MY WAX PACKS?

Traditionally wax pack wrappers are sealed using only heat and pressure. This can easily be accomplished with our wrappers by pressing a clothing iron, hobby sealing iron or variable temp wood pen onto the top flap for a second.

As with the original wax packs, depending on the amount of heat and length of time you press them together will affect how much they seal. If you’d like them to be easily opened and laid flat seal just the center area of the top flap and try to avoid sealing all the folds.

HINTS:

  • Heat seal using the “pointed” end of your iron or hobby sealing iron in the center of the pack so there is as little contact as possible to avoid sealing all the folds.
  • A variable temperature wood burning pen with a 3/4 inch “flat round spot” tip is perfect for sealing just the top flap. This is what I use for my own packs -you can see it in the video on how to seal wax packs.
  • You may also use a small dab of rubber cement on the inside of the top flap instead of heat sealing. Rubber cement can be rolled off the paper with your finger once dried.

All orders include the illustrated folding & sealing instruction sheet for the traditional heat sealing method.
You can read the instruction sheet online HERE.

 

CUSTOM PRINTING

CUSTOM PRINTING TURNAROUND TIME

After approval of your digital proof, turn around time for most orders of 25 – 1000 pieces is currently estimated to be about 1 week not including holidays, weekends.

Delivery times vary on your location.

Inside USA your order should arrive within 1 week of shipping.

Outside USA your order should arrive in 2-3 weeks.

Note we have no control over customs processing speed, some countries are much slower than others.

PLAN AHEAD & BE SURE TO ORDER WITH PLENTY OF TIME – WE DO NOT OFFER RUSH SERVICES

WHAT IS INCLUDED IN MY CUSTOM PRINT ORDER?

Custom Print Orders Include:

  • Free Setup, Test Print – We’ll alert you to any possible issues before we print.
  • Paper Trimmed to ready to use size.
  • Your Custom Printed Wax Pack Wrappers In Poly Bag for 25 – 100 piece orders or paper wrapped in bricks for 250-1000 piece orders
  • Illustrated Folding & Sealing Instruction Sheet.
WHAT KIND OF PRINTING IS AVAILABLE?

Printing is by high resolution Inkjet.
Digital printing using 4 color CMYK process allows your artwork to be printed in black and white, 2 color, 3 color or full color all at one low price.

WHAT TYPE OF FILES DO YOU ACCEPT?

We accept: JPG, PDF & PSD files.
Design templates can be found HERE

To ensure your wax pack wrappers are high quality, please only submit files in 300 DPI Resolution or higher & CMYK Color Mode.

Name your files something we can easily identify with your order such as:  Customer_Name_Wrapper_Name.psd

Your files may be sent to us at: waxwrappers [at] gmail.com

WILL YOU DESIGN MY WRAPPERS FOR ME?

The base price does not include layout design services. However we will check to be sure your artwork fits the print specifications and let you know if we encounter any issues with the test print.

Layout design services using your supplied art and text are available for an extra fee of $25 per hour. 1/hr minimum & includes 1 revision.

If you don’t have any art but need some then commissioned illustration services are also available, price will vary by project.

HOW CAN I SAVE 10% ON MY CUSTOM PRINT ORDER?

You can save 10% on your print run by having us put a tiny message “WRAPPER PRINTED IN USA BY WAXWRAPPERS.COM” along the interior bottom edge of your wrappers. This message will be hidden when you’ve folded and sealed your wrappers.

Enter Coupon Code: SAVE10

TERMS:

  • You MUST enter the coupon code to get the 10% discount.
  • Using the coupon code indicates that you agree to having the tagline printed on your wrappers.
  • If you do not enter the coupon code, we will not place any identifying markings on your wrappers.
WILL YOU PRINT MY TRADING CARDS?

We do not currently arrange card production beyond our own series. There are many companies who produce cards in various quantities but almost nobody produces the old school wax pack wrappers – so that’s what we are focused on.

DO YOU HAVE THE OLD STICK BUBBLE GUM?

The old fashioned stick gum is no longer being produced, so we do not currently have any leads to offer bulk stick gum. You may incorporate modern gum sticks in your card packets but to meet USDA food safety requirements it must remain sealed in an interior wrapper when packaged.

Note also that old wax packs which have that “naked gum” also generally have one ruined card, which is always the one that is resting against the gum. So beware of the damage gum may do to your cards and stickers.

DO YOU OFFER CARD PACKING?

Currently we do not offer card packing into your wrappers. Assembly is simple, yet space & time consuming. Until we have more staff and a larger facility, we are unable to offer card packing.

We can ship finished wrappers to you or a 3rd party for assembly. Just tell us if you’ll need them drop shipped somewhere other than your address in the “Order Notes” section when you place your order.

 

TERMS OF SERVICE

NO UNOFFICIAL REPRODUCTIONS

Wax Wrappers will not knowingly reproduce classic wax pack wrapper designs.  So-called “unofficial” copies of vintage wrappers  or copyrighted or trademarked names, logos or characters. If we believe your order contains attempted reprints of classic wrappers, copyrighted or trademarked names, logos or characters we reserve the right to cancel your order and issue a refund.

WHAT ABOUT LICENSED REPRODUCTIONS?

If you have a license for the reproduction of copyrighted or trademarked names, logos or characters on your wax packs, you must contact us first for an IPR Form. You must also supply us with a copy of your license permitting reproduction. All information will be kept strictly confidential. This is for protection of both parties and to respect intellectual properties.

Orders for reproductions that are not accompanied by this information will be refused, cancelled and refunded.

WHAT ABOUT SATIRE & FAN ART ?

Obvious satire & fan art are allowed. The idea behind our restriction is to avoid you giving the impression that your item was officially produced by the content creators & copyright holders. This will get you into trouble with their legal departments – they generally take a dim view of such things.

If you have any further questions please email to: waxwrappers [at] gmail.com 

CUSTOMER LIABILITY

By placing a custom print order, you agree not to hold Wax Wrappers liable for any copyright infringement encountered in the distribution of your wrappers.

We make every reasonable effort to ensure we are only producing original and official artwork created by our clients.

 

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