SUPPORT Q & A

General Information

ARE SAMPLES AVAILABLE?
Yes, for the cost of postage we’ll send you your choice of either a sample printed wrapper in a card envelope or 1 blank wrapper in a 9×12 catalog envelope.
ORDER SAMPLES HERE
There is no tracking number for sample packs.
A printed sample will be a randomly chosen sample from a previous print job.
WHAT IS THE MINIMUM ORDER QUANTITY?

Minimum order for blank sheet packs or custom printed wax wrappers is just 25 pieces.
Perfect for ultra-limited editions or to test out your design before placing a larger order.

ARE BLANK PACKS AVAILABLE FOR WHOLESALE / DISTRIBUTION RATES?

Yes we have a wholesale rate sheet for our poly bagged retail packs of 25, 50 & 100 of blank wax pack wrappers that includes a cover sheet & the folding /sealing instructions.
If you would like to distribute our items in your shop or online store you can request the wholesale rates by email to: waxwrappers (at) gmail.com

DO YOU SHIP WORLDWIDE?
We are based in Minnesota but we do ship worldwide using USPS or Pirate Ship / Asendia by Swiss Post and occasionally UPS for large orders.
You will receive a tracking number from our shipping software when we ship your order.
To track US & Canadian orders use the USPS Website
To track orders outside North America with your AHOY tracking number use the Pirate Ship / Asendia Website
UPS Tracking is HERE
DO YOU ACCEPT VISA, MASTERCARD OR PAYPAL?

We only accept payment through PayPal.
Almost all credit cards are accepted at PayPal.
You do not need to have a PayPal account in order to use the secure PayPal Express Checkout.

 

Custom Printing

CUSTOM PRINTING TURNAROUND TIME

Orders of 25 – 250 pieces are currently estimated to be completed and shipped within 1 week after approval of your artwork.

Orders of 500 & 1000 pieces are currently estimated to be completed and shipped within 1 week after approval of your artwork.

Turnaround time does not include holidays & weekends.

DELIVERY TIMES VARY BY LOCATION

Inside USA your order should arrive within 1 week of shipping.

Outside USA your order should arrive within 2-3 weeks of shipping.
Customs for Overseas Clients
1) Please realize that we have no control over customs processing speed, some countries are much slower than others.
2) If you have specific instructions for helping your package clear customs such as needing an invoice packet attached to the outside of the box, your pre-paid tax code (if you have one), etc. please let us know in the special instructions box when you enter your address and we’ll do our best to accommodate your request.

WHAT IS INCLUDED IN MY CUSTOM PRINT ORDER?

Custom Print Orders Include:

  • Free Setup & Test Print – We’ll alert you to any possible issues before we print your full run.
  • Paper Trimmed to ready to use size.
  • Your Custom Printed Wax Pack Wrappers In Poly Bag for 25 – 100 piece orders or paper wrapped in bricks for 250-1000 piece orders
  • Illustrated Folding & Sealing Instruction Sheet.
  • TO IMPROVE PRODUCTION SPEED WE WILL NO LONGER SEND A PDF PROOF UNLESS WE NEED YOU TO CORRECT A PROBLEM.
WHAT KIND OF PRINTING IS AVAILABLE?

Printing is by high resolution Inkjet.
Digital printing using 4 color CMYK process allows your artwork to be printed in black and white, 2 color, 3 color or full color all at one low price.
We do not offer PMS color matching.

WHAT TYPE OF FILES DO YOU ACCEPT?

We only accept: JPG, PDF & PSD files.
Design templates can be found HERE

To ensure your wax pack wrappers are high quality, please only submit files in 300 DPI (High Resolution).

Name your artwork file something we can easily identify with your order such as your Customer Name and / or your Order Number.

Your artwork may be sent to us at: waxwrappers [at] gmail.com

Do not send us your files from a phone or mobile device. Quite often there is an issue with files transferred this way. Please use a PC.

WILL YOU DESIGN MY WRAPPERS FOR ME?

The base price does not include layout design services. However we will check to be sure your artwork fits the print specifications and let you know if we encounter any issues with the test print.

Layout design services using your supplied art and text are available for an extra fee of $25 per hour. 1/hr minimum & includes 1 revision.

If you don’t have any art but need some then commissioned illustration services are also available, price will vary by project.

WHY HAVE PRICES GONE UP?

Everyone is tired of hearing about it but supply chain issues have raised the cost of ink, toner, paper, wax and freight. The new Ultra Wax style wrappers also includes an additional step in the production process. However, as a small business, promotion is still valuable to us, so if you’d like to save 10% on your order consider having us add a Wax Wrappers tagline on the inside of your wrappers. See below for details!

HOW CAN I SAVE 10% ON MY CUSTOM PRINT ORDER?

You can save 10% on your custom print order by putting a tiny message “WRAPPER PRINTED IN USA BY WAXWRAPPERS.COM” somewhere on your wrapper. You may place this tagline anywhere you like to fit your design or if you would like to have us place the line we will place it along the bottom where the message will be hidden when you’ve folded and sealed your wrappers so no one will see it until they open your packs.

Enter Coupon Code: SAVE10

TERMS:

  • You MUST enter the coupon code to get the 10% discount.
  • Using the coupon code indicates that you agree to having the tagline printed on your wrappers.
  • If you do not enter the coupon code we will not place any identifying markings on your wrappers.
WILL YOU PRINT MY TRADING CARDS?

We do not currently arrange card production beyond our own series. There are many companies who produce cards in various quantities but almost nobody produces the old school wax pack wrappers – so that’s what we are focused on.

DO YOU HAVE THE OLD STICK BUBBLE GUM?

The old fashioned stick gum is no longer being produced, so we do not currently have any leads to offer bulk stick gum. You may incorporate modern gum sticks in your card packets but to meet USDA food safety requirements it must remain sealed in an interior wrapper when packaged.

Note also that old wax packs which have that “naked gum” also generally have one ruined card, which is always the one that is resting against the gum. So beware of the damage gum may do to your cards and stickers.

DO YOU OFFER CARD PACKING?

Currently we do not offer card packing into your wrappers. Assembly is simple, yet space & time consuming. Until we have more staff and a larger facility, we are unable to offer card packing.

We can ship finished wrappers to you or a 3rd party for assembly. Just tell us if you’ll need them drop shipped somewhere other than your address in the “Order Notes” section when you place your order.

 

DIY Blank Packs

I BOUGHT THE BLANK WRAPPERS. HOW DO I USE THEM?

Please visit the INFO CENTRAL page where you can print or download all of the instruction sheets, templates and watch a video on how to heat seal the packs after you’ve wrapped them.

All orders & retail Blank Packs include a printed version of the Folding & Sealing Instruction Sheet.

HOW CAN I MAKE THE OUTSIDE OF MY WRAPPERS SHINY?

FOR A WAXY COATING:
Using an unlit white votive candle laid on it’s side rub it over the fully dried print surface. This may affect the settings on your sealing device so you may need to experiment.
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FOR A SHINY COATING:
You may use a clear glossy UV coating available in an aerosol spray can to give your wax wrappers a shiny coating over the ink. You must use this spray in a well ventilated area such as outside or a garage or work area with the outside door / window open and follow all safety instructions on the can. Wearing a respirator mask can help keep the aerosol particulates from entering your lungs.

  • Place your wrapper on a sheet of newspaper or other waste paper.
  • From a distance of about 12 inches, apply an even coating by moving horizontally across the wrapper.
  • Drips from the spray can will cause droplets to form on your wrapper so you must move quickly and evenly.
  • Start and stop the spray on the waste paper, away from the wrapper itself.
  • Allow wrappers to dry fully at least 24 hours before attempting to fold and wrap your cards.
HOW DO I SEAL MY WAX PACKS?

Traditionally wax pack wrappers are sealed using only heat and pressure. This can easily be accomplished with our wrappers by pressing a clothing iron, hobby sealing iron or variable temp wood pen onto the top flap for a second.

As with the original wax packs, depending on the amount of heat and length of time you press them together will affect how much they seal. If you’d like them to be easily opened and laid flat seal just the center area of the top flap and try to avoid sealing all the folds.

HINTS:

  • Heat seal using the “pointed” end of your iron or hobby sealing iron in the center of the pack so there is as little contact as possible to avoid sealing all the folds.
  • A variable temperature wood burning pen with a 3/4 inch “flat round spot” tip is perfect for sealing just the top flap. This is what I use for my own packs -you can see it in the video on how to seal wax packs.
  • You may also use a small dab of rubber cement on the inside of the top flap instead of heat sealing. Rubber cement can be rolled off the paper with your finger once dried.

All orders include the illustrated folding & sealing instruction sheet for the traditional heat sealing method.
You can read the instruction sheet online HERE.

 

Terms of Service

WE DO NOT PRINT UNOFFICIAL REPRODUCTIONS

Wax Wrappers will not knowingly reproduce classic wax pack wrapper designs.  So-called “unofficial copies” of vintage wrappers or new designs that feature copyrighted and trademarked names, logos or characters. If we believe your order contains attempted reprints of classic wrappers or copyrighted and trademarked names, logos or characters we reserve the right to cancel your order and issue a refund.

LICENSED REPRODUCTIONS

If you have a license for the reproduction of classic wax pack designs or copyrighted and trademarked names, logos or characters on your wax packs, you must supply us with a copy of your license from the copyright holder permitting reproduction along with your artwork file. All information will be kept strictly confidential. This policy is for the protection of all parties and to respect intellectual properties.

Orders for reproductions that are not accompanied by this information will be refused, cancelled and refunded.

SATIRE & FAN ART?

Obvious satire & fan art are allowed. The purpose of this policy is to avoid having you give the impression that your item was officially produced and approved by the original content creators & copyright holders.

If you have any further questions please email to: waxwrappers [at] gmail.com 

CUSTOMER LIABILITY

By placing a custom print order, you agree that you have read & understood the above Terms of Service and shall not hold Wax Wrappers liable for any copyright infringement encountered in the distribution of your wrappers.

We make every reasonable effort to ensure we are only producing original and official artwork created by our clients.

 

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